【Important】Password Update Request (for customers migrating from the old website)

Thank you for your continued patronage of Cigarro.

With the completion of our website renewal, members who have migrated from the old site are kindly requested to update their passwords.

We apologize for the inconvenience, but please update your password only for the first time by following the steps below.

To customers who registered with a carrier email address (@docomo, @ezweb, @i.softbank, etc.):
Currently, there is an issue where emails cannot be sent correctly in some environments. If you do not receive the password update email, please inform us of your name and registered email address here.

【Password Update Procedure】

1. Please check the email below.
Sender: Cigarro Official Online Store
Subject: [Renewal OPEN Commemoration] ¥1,000 OFF Coupon Present

3. On the linked page, enter your password and click "Activate Account."
*Please set a password of 5 characters or more.

4. The process is complete when your account page is displayed.

【To customers who have not received an email】

If you have not received an email at your address, please check the following:
① Check your spam folder.
② Check the capacity of your email server. If it's full, delete email data or increase server capacity.
③ If you still cannot find the email after following the above steps, please contact customer care here.

If you have any questions or concerns regarding this password update, please feel free to contact customer care. Our support team will guide you to ensure you have no remaining concerns.
(Customer Care Representative: Togawa)

【Toll-Free Number】 0120-936-916 (Mon-Fri 10:00-17:00, excluding weekends and public holidays)
【Email】 shop@cigarro.co.jp